Frequently Asked Questions
Can I customise furniture in your catalogue?
Yes, most of our furniture can be customised with regard to colour and style. All steel products are available in various steel colour and texture options. In addition, different styles can be achieved by choosing from options such as clear glass, reeded glass, perforated steel, CNC cut steel, solid wood, wood veneers, etc.
Do you have a showroom?
Our Showroom is located at 69 24th Street, Menlo Park, Pretoria. There are not always staff members at the location, and we ask that you contact us regarding availability at the showroom either via our WhatsApp number 064 858 3009 or via email: sales@studiodelta.co.za
Is Studio Delta furniture durable?
Yes, all our steel products are powder-coated to provide a protective barrier against environmental factors such as corrosion, peeling, cracking, chipping and scratching.
Can I change my mind after I have ordered?
We understand that it may happen that you would prefer different materials, colours or even a different item after making a purchase. We do ask that you consider all the options available and ask for advice prior to making your purchase. Re-issuing invoices and having to change material orders and returns, in general, have a negative impact on our business.
What is the difference between your Smooth Matt and Ferro Grain powder coating options?
Ferro Grain has a fine sandpaper effect with very good masking effects. Ferrotex is an excellent textured finish for masking any substrate irregularities or surface imperfections (our Sea Foam Retro Display Cabinet comes in Ferrotex). Smooth Matt is a smooth finish best suited for indoors.
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|---|---|---|
| Ferrograin | Ferrotex | Smooth matt |
Delivery Lead Times
| Gauteng | |
| Standard Items | 3 – 5 Weeks |
| Variations on Standard Items | 5 – 6 Weeks |
| New Designs | 6 – 8 Weeks |
| Other Provinces | |
| Standard Items | 5 – 7 Weeks |
| Variations on Standard Items | 6 – 8 Weeks |
| New Designs | 7 – 10 Weeks |
All Studio Delta items are made to order in our factory in Pretoria. Meaning each item is specifically made for you. We will make every effort to ensure you receive your unit/s as quickly as possible. Please note that lead times are an approximate guide and are subject to change or delay. If you need an item/s before a specific date, please contact our team prior to ordering to ensure this will be possible and avoid disappointment.
What is your delivery range?
We will no longer be doing free delivery. We do, however, supply all over South Africa. If your delivery cannot be calculated on the website, please feel free to contact sales@studiodelta.co.za, and we will contact our various couriers and provide you with a quotation.
Delivery Terms
Delivery of the Product shall take place at the address specified by the Customer on the Website or via email or otherwise communicated in writing, and the customer shall be deemed to have accepted the product upon their delivery to such address. The customer will make the necessary arrangements to accept delivery on the date communicated by the Studio Delta team.
Deliveries will take place during normal business hours (Monday to Friday) unless otherwise agreed upon in writing. If an item is ordered on Saturday or Sunday, the lead time will be calculated from the following Monday.
Deliveries in Gauteng are handled by employees from the DELTA Group. Our support staff will confirm delivery the day before, and the delivery staff will contact you 30-60 minutes before arrival to confirm your availability. Whilst we aim to get your unit to you as swiftly as possible, we often have multiple deliveries on a single day, which makes it almost impossible to give you an exact timeframe of when the item/s will be delivered.
The DELTA Group delivery staff will help unpack and place the unit in your room of choice. This service will include minor delivery and garbage removal.
Please be aware that items are only guaranteed for entry onto the main floor due to liability reasons. We request that all walkways and areas that lead to the intended delivery location be clear. The DELTA Group delivery staff members are not allowed to move existing furniture items due to liability reasons.
The DELTA Group delivery staff members are experienced in delivering items and minor installations. However, they are not liable for any damages which may be as a result of delivery or installation.
Deliveries outside of Gauteng are handled by specific third-party freight carriers that specialise in furniture items. Due to the fragile nature of some of our items, transportation does take long. Items are collected from our facility and taken to a depot in Gauteng, where they are then loaded onto a truck that goes to a depot in the province of delivery. Items are then offloaded at the depot and once again loaded onto a different truck for delivery. This loading and off-loading have to be done with care and become a timely process.
Our team will give you confirmation as soon as the item/s have been collected from our production facility and taken to the Gauteng depot.
Our transport suppliers generally have specific areas that they service on a weekly basis. Based on this, we will be able to provide you with an anticipated arrival date. However, the transport company will contact you before the time to ensure availability.
